Contact Us

This page sets out how to contact MrPunter Casino (casinomrpunter.me.uk) and what to expect when you do so.

How to reach us

Email: [email protected]

Please use this address for all general enquiries, questions about your account, and matters relating to payments, bonuses or the use of the website.

Help and support

We aim to handle every enquiry fairly, courteously and in a consistent manner. The standards below describe how our customer service team approaches the messages it receives.

• Enquiries are dealt with in the order in which they are received, unless a matter is urgent or time-sensitive.
• We aim to reply as promptly as reasonably possible. The time needed to resolve a matter may vary according to its nature and complexity.
• Where we need further information to look into your query, we will contact you by email to request it.
• Where a matter requires further review, we will tell you so and keep you informed of the outcome.

To help us assist you efficiently, please include the following in your message:

• The email address or username registered to your account.
• A clear description of your question or concern.
• Any relevant dates, transaction references or screenshots.

For your own security, please do not include your password or full payment card number in any email.

If you are unhappy with a response or wish to make a complaint, please write to us at the address above, stating clearly the reason for your dissatisfaction. Your complaint will be considered carefully and you will receive a written reply.

If you wish to discuss ways of managing your gambling, or have concerns about your own play, please say so in your message so that it can be handled with appropriate care.